A Typical Property Clearance: From First Enquiry to Completion
At Clearance Heroes, we know that arranging a property clearance can feel overwhelming. Whether it’s preparing a home for sale, helping after a bereavement, or simply clearing out a property that’s become too much to manage, there are a lot of moving parts. That’s why we thought it might be helpful to share a typical property clearance case study. From the very first enquiry, right through to the final payment, to show exactly how we make the process smooth, respectful, and stress-free.
Step 1: The Enquiry
In this case, the customer reached out by email, letting us know they’d appreciate a call. We called back the same day to discuss their initial needs.
We explained that for an estimate, we’re happy to work with photos or video, but also suggested a property visit for a guaranteed set quote. The customer agreed it would be best for us to drop round, something we always recommend when possible, as it ensures there are no hidden extras and everyone has peace of mind.
The enquiry was sensitive: the property belonged to a family member who had passed away. Understandably, everything needed to be handled respectfully and with minimal stress. This is exactly the type of situation where a typical property clearance process really helps.
Step 2: The Quote
During our visit, we took a detailed inventory of the property. Meeting face-to-face allows us to answer questions, understand unique requirements, and take the time to listen.
We highlighted the following:
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No hidden fees – Our costs are capped and include VAT.
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Payment only once complete – No deposit required, payable by card, cash, or bank transfer.
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Optional cleaning service – In this case, welcomed as the family lived some distance away.
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No pressure – We don’t chase or follow up quotes; everything is on your terms.
The customer later told us it felt like “a weight off their shoulders.”
This kind of job is exactly what Clearance Heroes is built for. With extensive experience handling a typical property clearance across Kent and South East London, our team knows how to manage every detail with professionalism and care.
Step 3: Confirmation and Planning
Once the customer confirmed, we scheduled the clearance for the following week. Behind the scenes, we planned everything carefully, identifying local recycling centres, noting which items the family wanted to handle themselves, and setting out a structured order of clearance to make the day efficient and respectful.
Step 4: The Day of the Clearance
Most property clearances can be completed within one to two days. On the morning of the job, our helpful, uniformed team arrived in “Clarence” (our trusted branded van).
We began with a walkthrough alongside the client, setting aside a safe area for sentimental items and belongings to remain. The client then handed us the keys, which we later returned securely to the property key safe.
Our clearance order was as follows:
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Furniture and larger household items
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Clothes, electronics, and appliances
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Loft contents, including suitcases and decorations
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Paints and household chemicals
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Food waste and compost
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Garden waste
Even with challenges like narrow staircases and bulky furniture, our team worked methodically and safely, a hallmark of how we handle a typical property clearance.
Step 5: After the Clearance
Once the property was cleared, our cleaning team stepped in. They dusted, wiped, and vacuumed throughout, brightened bathrooms and kitchens, and removed any remaining debris.
This final stage not only refreshed the property but also helped make it more appealing for estate agent photographs or new tenants. We then returned the keys and provided photos of the finished result, something we include with all property clearances for client reassurance.
Step 6: Payment and Feedback
We issued a simple, transparent invoice, payable by card, cash, or bank transfer. The customer paid promptly and shared this generous testimonial:
“Very impressed with Clearance Heroes 🙏☺️
I was so lucky I went with Clearance Heroes. Out of three quotes, theirs was in the middle and fair with no hidden charges. Robert and the team were friendly, trustworthy, and made everything easy. They even did me a little favour at no extra cost. Proper and traditional! 👏 Made the whole thing a lot less stressful. If you’re not sure who to use, give them a ring. They’ll talk you through it and put your mind at ease.”
Closing Thoughts
We’re grateful to every customer who places their trust in us during what can often be a difficult time.
At Clearance Heroes, our goal is to make a typical property clearance a positive experience, professional, straightforward, and handled with genuine care.
If you need a trusted property clearance in Kent, get in touch with Clearance Heroes today. We’re here to help every step of the way.
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